![]() Users interact with JIRA with the help of a web browser since JIRA is a web application. JIRA is written in Java and is deployed into a java Servlet Container like Tomcat as a standard Java WAR file. In the same way, a JIRA Software user will be able to have only a basic view of the Service Desk project and the issues related to it, but will be able to view any JIRA Service Desk application-specific features on the project. But, only a JIRA software user can view this information.Ī JIRA Core user will not be able to view the application-specific features such as JIRA dashboards or information related to development but can see the Software project. For instance, a software project will be able to show data from linked development applications like Fisheye and Bitbucket on a software project, and you can create Agile dashboards. The users who can log in to a JIRA instance can view every project present in that instance, but they can only view the application-specific features if they have access to the application. The associated application-specific feature set of JIRA Service Desk - SLAs, permission schemes allowing customer access, and a customizable web portal for customers.The associated application-specific feature set of JIRA Software - Release hub for software version release, Agile dashboards, and integration with development tools.The associated application-specific feature set of JIRA Core - Available to all the licensed users of JIRA.The associated application-specific feature set of JIRA applications is as follows. The project types are business projects for JIRA Core, software projects for JIRA Software, and Service Desk projects for JIRA Service Desk. A user may need access to any combination of these applications, or one application, or even all the applications.Īs the default application is JIRA Core, if you have a license for JIRA Service Desk or JIRA Software, your users can have access to JIRA Core without the need for an additional license.Įvery JIRA application offers a tailored experience for its users and is associated with a specific type of project, which in turn, provides application-specific features. You can also include other applications like JIRA Service Desk or JIRA Software. JIRA core is JIRA’s default application and is always present in a JIRA instance. The JIRA family of applications is developed to provide a tailored experience to their users. This is highly suited for software development teams that want to utilize Agile methodologies like JIRA Kanban and Scrum. JIRA Software - Previously known as JIRA Agile, JIRA Software is JIRA Core with capabilities of Agile.JIRA Service Desk is designed for running JIRA as a support system for ticketing with a focus on customer satisfaction with Service Level Agreement (SLA) goals and with a simple user interface for the end-users. ![]() ![]() JIRA Service Desk - JIRA Service Desk is a JIRA Core with the capabilities of a Service Desk.JIRA Core is ideal for general-purpose task management. JIRA Core - JIRA Core resembles classic JIRA with its workflow capabilities and field customizations.Now, let’s have a look at these 3 JIRA components. JIRA is divided into 3 major components and the term JIRA refers to a common platform that these products are developed on. ![]() ![]() Introduction to JIRA Tutorial Components in JIRA ![]()
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